A. Tour booking can be done at Shiv Cabs Travel Office and thru online on company website.
A. If payment is madeat one go 15 days before departure then you are entitled to get discount on full payment. It is not mandatory though; you can pay the registration amount to book and pay the balance payment later.
A. Yes, NRI's can book at Shiv Cabs.
A. Yes, they can pay the same thru online but only in Indian currency. Any transaction charges levied by the bank will be borne by you / your son / daughter.
A. The tour price is only inclusive of travel charges and its exclusive of your stay, food, sightseeing, entrance charges, Guide Services, etc
A. Definitely, you can get an Advance-booking discount for any suitable tours on paying full amount at the time of booking. Discounts are given on first cum first serve basis. They are valid for limited period and limited tours and may vary depending on the tour and region, so book early and save thousands.
A. Starting from group size of 2-3 to big group of 10-12 and huge group size will be around 30-50. Normally, the number of travelers varies depending on the destination and occasion planned.
A. Definitely, the stay can be extended,but you need to give the prior to the trip after booking. Additional charges will be applicable. No extensions/alterations can be accommodated when the tour is in progress.
A. Yes, it is possible to modify the travel plan. There may/will be certain charges for modifications or for cancelling the old booking and making new arrangements. The staff at our offices will assist you for the same.
A. We can provide the Leave Travel Certificate, please inform us in advance about your requirement at the time of booking the tour itself.
A. Indian nationals need to have any valid Driving License/ Voter Card/ Adhar Card. Foreigners should carry Passport and it is mandatory.
A. We do give pre-departure information sheet once you book a tour, which consists information about the destination, things to carry, weather, shopping etc.
A. The modes of travel depend upon the tour, which you book. Generally, we travel by Taxi/ Cab/ Car, Tempo Traveler/ Bus as mentioned in the itinerary. For more information, refer respective tour itinerary page on the website.
A. We do night journeys only when it is required, normally we avoid night travelsas far as possible
A. Usually we have to walk at sightseeing places and amusement parks, sometimes for a long distance;however, the Tour Leader will timely instruct the same.
. If you instruct us to give the wake up call, you do get telephonic wakeup call through the driver, however to be on the safer sideit is advisable to have your mobile alarms set.
A. It is not feasible to provide individual assistance, by the Guide/Team Leader considering he has to manage the entire group. We recommend Qualified companion must accompany the guest who needs such special assistance as
A. Certainly, you can bring your own wheel chair and move at most of the sightseeing places but a qualified companion must accompany guest who are traveling on wheelchair.
A. Shiv Cabs provides 200ml water bottle to each guest, the same be mentioned in the respective tour itinerary page on the website.
A. Yes, your relative is always welcome. S/he can join us on tour subject to your intimation to us at the time of your booking and payment of prescribed charges to make him / her eligible to join our tour and avail our services on tour.
A. Our Driver/ Guide will provide information about the shopping areas on tour; however, s/he will not suggest/recommend / promote any particular shop, area etc. to you.
A. If you fall sick on tour, please inform the Tour Coordinator/ Guide immediately. The Tour Coordinator will support you in making all provisions for the medical aid, doctor on call etc. However, the expenses will have to be borne by you. Here, Insurance plays a major role hence we highly recommend that you should get yourself and your family insured adequately before travel.
A. Generic medicines are available with the Team Leader. For specific medicines, we highly recommend you to carry sufficient medicines along with you on tour. While packing, distribute them evenly in different bags to ensure that you have some medicine with you in case there is any delay in getting baggage or loss.
A. In case of group tours booked with Bus/ Mini-Bus, the tour leader/ guide will assist you throughout the tour. However, they are not responsible for baggage or any kind of personal belongings, which you carry by hand. Our driver will act as a guide in case of 2-4 people travelling in Cab/ Taxi, here there won’t be any Tour Leader/ Guide
A. The Tour Leader/ Guide will preferably communicate or give instructions on tour in Marathi, Hindi and if required in English (to the possible best extent).
A. If we do the cancellation of your tour, you will get the refund of actual amount paid by you. However, if you cancel the tour, the cancellation charges will be applicable as per the rules mentioned in cancellation policy
A. Yes, your refund amount is transferable to your other tour. In case, if refund amount has to be transferred to that your friends or relatives tour, you need to give a duly signed Authority Letter.
A. No, the refund amount is not adjustable against part cancellation.
A. Normally, it takes 7-8 working days to process refunds, once the guest agrees on refund amount.
A. The refund amount will be credited to the same mode of payment that you had used to book the tour; the only exception in this case is if you had used Cash/Demand Draft in such case, the mode of payment for refund will be 'Account Payee' Cheque only. In case of Credit Card, the transaction would be reversed accordingly, considering the bank charges/Service charges on Credit Card payments, which is non-refundable.
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